Privacy Policy

Who we are

Smart Organic Solutions Ltd (Companies House no. 07119967) is the data controller for personal information collected through this website. Registered office: 25-29 Sandy Way, Yeadon, Leeds, LS19 7EW, United Kingdom. You can contact us about privacy matters atinfo@smartorganicsolutions.co.uk.

What we collect

When you submit our contact form we collect the information you provide: your name, email address, organisation, telephone number (if given), enquiry type and message. We also record your IP address and browser user agent as part of our security and anti-abuse measures.

This website does not use analytics or advertising cookies and does not track you across other websites. See our cookie policy.

How we use it

We use the information you submit to respond to your enquiry, direct it to the appropriate brand or team, and manage our corporate, trade, distribution and partnership relationships. Our legal basis is our legitimate interest in responding to business enquiries sent to us.

Who processes it

Enquiries are stored in our customer relationship management system operated by Smart Organic Solutions Ltd. Email notifications relating to enquiries are sent via Brevo (Sendinblue GmbH). Our contact form is protected by Google reCAPTCHA Enterprise, which processes technical information to detect spam and abuse under theGoogle Privacy Policy. We do not sell your personal information or share it with third parties for their own marketing purposes.

How long we keep it

We retain enquiry records for as long as needed to handle your enquiry and any resulting business relationship, after which they are deleted or anonymised unless we are required to keep them for legal or regulatory reasons.

Your rights

Under UK GDPR and the Data Protection Act 2018 you have the right to access, correct, erase, restrict or object to our processing of your personal data, and the right to data portability. To exercise any of these rights, contact us atinfo@smartorganicsolutions.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) atico.org.uk.